GEAR UP.
POWER ON.
Shipping & Returns
1. Our Commitment
We are dedicated to providing the highest quality products and exceptional customer service through our commitment to transparency and reliability.
2. Shipping
We offer reliable shipping options designed to deliver your items safely and efficiently to your doorstep.
3. Processing
Orders are typically processed and prepared for shipment within 1-2 business days of order confirmation.
4. Delivery
Estimated delivery times vary based on your location and the shipping method selected at checkout.
5. Returns
We accept returns on eligible items within 30 days of receipt, provided they are in their original, unused condition.
6. Proof of Purchase
A valid receipt or order confirmation is required for all returns and exchanges to be processed.
7. Process
How to Initiate a Return • Step 1: Contact our customer service team at hello@flashfit.com.au. • Step 2: Provide your order number and a description/photo of the issue. • Step 3: We will provide instructions on how to return the item. If the product has a major failure, we will cover the cost of return shipping.
8. Refunds
Once your return is inspected and approved, a refund will be issued to your original payment method within 5-7 business days.
Shipping & Returns
Shipping Methods
We offer standard, express, and overnight shipping options to ensure your fitness gear arrives when you need it most. Choose the speed that fits your schedule.
Order Tracking
Real-time logistics monitoring. Access your shipment status immediately using the tracking code provided in your confirmation email once the order leaves our warehouse.
Delivery Times
Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days for most global destinations.
Return Eligibility
Return Eligibility: Items must be in original condition, unworn, and with all original packaging. Change of Mind: Please choose carefully. We are not required by law to provide a refund or replacement if you simply change your mind, find the item cheaper elsewhere, or decide you no longer like the purchase.
Refund Process
Once your return is received and inspected, refunds are processed within 5-7 business days back to your original payment method.
Damaged Items
If your order arrives damaged or defective, please contact our support team within 48 hours of delivery for a priority replacement or full refund.
International Shipping
We proudly ship to over 50 countries worldwide. International rates and delivery times vary significantly based on your specific location and local customs.